Money back guarantee

Logohaus design guarantee


Logohaus guarantees brilliant branding and creativity.

Our priority is to provide you with a great design, but we can only do this with your help.
Remember that design is a communication process. You've asked us as professional designers to provide you with a solution that we feel is relevant to your brief. Our advice is review concepts thoroughly and read the rational behind them. If you still need thinks changed you have another three rounds to get things aligned to your vision.

If you simply don't approve of the designs we've presented to you in the initial concept stage, and don't want to take it any further, we'll refund 50% of the design fee that you paid. Unfortunately we cannot provide a full refund as a lot of time has gone into researching your brief and designing concepts that cannot be re-used.




Conditions of refund


- You have provided feedback and direction within 5 business days of concept presentation

- You notify your designers through the project panel within 7 days of receiving initial concepts

- You have not asked for further revisions, version or adjustments when presented initial concepts

- Upon refund request, the client agrees to delete all artwork related to the project and relinquishes any claim or rights over the presented concepts /artwork. All designs and artwork remains the property of logohaus.

- If your refund request meets the above criteria, the refundable amount will be deposited back into your paypal account within 30 days of the request.

 

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